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A great collection of cottages in Shropshire, Herefordshire and adjoining counties
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We collect personal information from visitors to this web site through the use of online forms and we collect information also over the telephone and from paper based or other forms of media communications.
Collection, use and retention of personal information
We provide a facility for you to use our registration service to forward your details to our relevant departments. When you register, any details you provide will be sent to us and stored by us for our legitimate business purposes.
We collect, use and retain information about you only if you have specifically provided us with this information and if we reasonably believe it is justified, required and useful in order to conduct our business effectively and to provide you with information about products and services we believe will be of interest to you.
Make sure to change your preferences for each account or email address you may have left with us.
Further details appear below.
Our Website may employ the use of “Cookies”. These are small pieces of information that are stored by your browser on your computer’s hard drive and which track and report back information about you to us. Most browsers automatically accept Cookies, but you can usually change your browser to prevent that if you wish.
Access to Your Personal Information
Updating, Maintenance and Accuracy
We do our best at all times to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to so update or delete your information in an efficient and timely manner. Further details appear below.
Sale of business
In the event that our business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers' advisers and they may be passed onto the new owners of the business.
Our Website may contain links to other Sites that are operated and/or owned by third parties. We do not have control over such third party Sites and cannot accept responsibility should you decide to enter them, so we urge you to be careful when you enter any personal information online.
If you give us information about someone else, you confirm that they have appointed you to act for them, to consent to the processing of their personal information including any sensitive personal data and to receive on their behalf any data protection notices.
General information about data protection may be found on the Information Commissioner’s website: www.dataprotection.gov.uk
1. Proper, legal handling personal information and other data
We will handle all data correctly in relation to current legislation. We will ensure that the data held is correct; and will adhere to your rights.
2. Legal uses and purposes of information
The only data we will collect will be what is needed to perform our service or a service in an organisation controlled by Country Holiday Lets Ltd.
We may disclose information needed to provide products or services requested or to check details concerned with your information held by us for legal purposes.
3. Ensuring the quality of data and information
Appropriate provision will be made to make sure the data held about you is sufficient but not more so and right in to perform the services requested. Provision will also be made to ensure data is up to date. When inaccuracies are found they shall be corrected and any out of date or uncorrected incorrect data shall be deleted.
Where information is no longer required, it shall be removed and deleted.
4. Telling you about collecting information
When we collect data from you, we will identify ourselves and inform you of the purpose(s) for which we are collecting data. On data collection we will say who we are and when asking for information will make clear the reason for this request. All information requested on the web-site of Country Holiday Lets Ltd will be gathered for the purposes of booking holiday let properties on behalf of Landlords and associated activities. This may include quality surveys or matters for operational purposes only for the working of Country Holiday Lets Ltd itself.
Calls might be recorded or monitored without notification, for staff training and quality control purposes.
5. Asking your permission
We may ask your permission should there be a need to make a credit check on you;
Offer a chance to object to passing on information for the purposes or marketing. If such permission is not extended by either a tick box or explicit statement, the default will be that information shall not be passed on from Country Holiday Lets Ltd for the purposes of marketing.
6. Special arrangements for sensitive information
We will not normally seek data on your racial or ethnic origins, political opinions, religious or other beliefs, trade-union membership, physical or mental health, sex life or criminal convictions. When we do collect such data, it will be limited to data which are:
No information shall be collected on ethnic, racial or political aspects; no information shall be collected on trade union, mental health, sex life, criminal, physical religious beliefs or other except when legal requirements state or require otherwise.
7. The rights you have
At any time you have the right to direct any marketing or dissemination of your information made by Country Holiday Lets, except where legally required, cease.
Any information we hold about you have the right to see. Depending on the costs, a small charge could be incurred in this process.
If you uncover any information errors we must correct these within 40 days. In any event, Country Holiday Lets will aim to correct any such errors as quickly as practical and well within this period.
8. Information security
Only the employees who need the information will have access to it. Steps have been taken to assure information security, on paper records, in computer systems, and any other storage media.
9. Contacts made for direct marketing purposes
We may contact you to inform you of offers and other marketing which may be of interest or use to you. If you have asked us or ticked the appropriate box we shall do this. Please make sure we are kept informed if you have changed or are using more than a single e-mail address to avoid us unintentionally sending you unrequested items or contacting you in some other way. Contact could be made by telephone, fax, post or e-mail.
Our intention is to always act in consistency with your best wishes.
We shall adhere to legal requirements and shall not contact you for the purposes of marketing if you have indicated that you do not wish this to happen.
10. Information sharing
Country Holiday Lets shall not reveal anything that you submit to us about you in a manner that connects you with the information, unless there is a special situation or you overtly permit it. If we reveal any information it shall be when we genuinely believe the law expects us to do so.
Disclosure can happen:
So you can receive items or offers from, associates or partners, or any company or companies linked to Country Holiday Lets Ltd.
If you agree to receive this, we may (with your permission) reveal your e-mail and name.
Also the purposes of improving the quality of our service and the development of our web site such authorised use of this information may be made.
Where there is a legal need related to identify, to contact and act in cases where someone may be breaking Country Holiday Lets Ltd terms of service or in cases of interference or injury, intentional or otherwise with any rights or property, of Country Holiday Lets Ltd or those of other parties. Data may be disclosed where good faith leads Country Holiday Lets to believe that it must do so under the law and for the purposes we think necessary to improve service quality and services and products offered to customers
11. Your control over information use
If you change your mind you about your data, you can contact us and we will act as quickly as practical in relation to your new requirements within the terms of this policy and the applicable legislation and legal practice about your data.
Your permission shall always be asked before making offers to you and we shall tell you of an intention to process your personal information under Data Protection provisions. You will be able to "opt out" of this type of use of personal information, with a form returned to us or you will be able to tell us of your wishes us by fax, telephone or e-mail. If you wish wishes to contact us about any personal data please e-mail:
You have the right to be informed and have copies of all data held on you. In certain very uncommon cases, where there may be a conflict with the data protection rights of other individuals, in the absence of their permission or legal requirement, such information may be restricted but only by that necessary to respect their rights. In any such case, a formal request shall be made to any other party to ask for their permission to avoid this restriction. Where such restrictions occur, the circumstances shall be fully informed to the person requesting for any information or data held about them.
If any inaccuracies or errors are evident, we will tell what we are doing about it as quickly as practical and consistent with applicable legislation and legal practice.
Charles Cawley. Data Protection / As from June 3 2010 but with postal address alteration. December 15th 2012.